Data Management Officer

Role Overview:

The Data Management Officer is responsible for the operational execution of the Bank's data management program within the first line of defense 1(LoD) to ensure adherence to internal policies and regulatory requirements. This role implements approved policies to ensure data integrity, security, and compliance collaboratively across all business units, and maintains reporting warehouse integrity, executes data life cycle management, data quality control checks, while ensuring day-to-day operational adherence, aligned with governance standards established by the second line of defense (2LoD).

• Role Responsibilities: Executes approved data governance policies and standards.
• Performs first line quality checks and monitoring activities on data processes, reports, and outputs to ensure accuracy, completeness, and consistency.
• Operates first-line monitoring of data quality controls and validation processes and maintains operational dashboards for data performance.
• Executes and maintains data classification, manages storage, and implements retention procedures and strategies.
• Coordinates and collaborates with business units in data quality and change maintenance to ensure proper data governance practices are implemented and resolve data discrepancies and improve accuracy.
• Creates and provides operational performance reports based on established KPI and KRI metrics.
• Identifies data-related risks, documents and reports to second line of defense (2LoD), and mitigates.
• Manages issue remediation plans.
• Supports integration of new data from multiple sources into centralized repositories.
• Partners with IT to optimize data infrastructure for scalability and security.
• Adheres to regulatory requirements (e.g., GLBA, GDPR, FFIEC guidelines) and maintains documentation and evidence for audits and regulatory examinations.
• Works closely with compliance, risk, IT, and business teams to align data initiatives.

Core Skills and Qualifications:

• Bachelor’s degree in information systems, Data Science, Business Administration - preferred
• 5 years of recent experience in data management, governance, or related role within a financial services and community bank environment, demonstrating strong working knowledge of banking regulations and data privacy laws required.
• Recent experience with data governance frameworks (e.g., DAMA-DMBOK) preferred.
• Familiarity with cloud-based data solutions and cybersecurity principles preferred.
• Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Highly effective listening, verbal, written, and telephone etiquette business communication skills, including effective questioning strategies, negotiation and presentation skills; with the ability to read, write, speak, and understand English well.
• Proficient working knowledge of data governance principles and practices and understanding of relevant statutory frameworks applying to data governance such as the (e.g. Data Protection Act, (GDPR) General Data Protection Regulation.
• Strong planning, organizational, time management data review and follow up skills, with the ability to manage multiple assignments and goals, ensuring that priorities are set and commitments and oftentimes competing deadlines are met, with minimal direction and/or oversight.
• Strong analytical reasoning skills to synthesize information accurately and effectively to understand and interpret regulatory requirements and appropriately apply principles, procedures, requirements, regulations, and policies to the position.
• Strong working knowledge of the financial services industry, including information security and regulatory requirements relating to data governance.,
• Experience in delivering data quality initiatives that have provided tangible efficiencies and/or business value.
• Demonstrated technical skills as it relates to complex, secure, high-volume, and highly available service delivery and processing environments.
• Strategic in approach to decision-making with proven ability to analyze information, develop strategies and deliver results.
• Working knowledge of both theoretical and practical aspects of project management, to include developing and executing project plans and road maps.
• Thoroughly understands and applies principles, procedures, compliance requirements, regulations, and policies related to assigned area of responsibility.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient and advanced use and understanding MS Office products (Word, Excel, Outlook) with the ability to adapt to new products and technologies quickly.
• Proficient use of data management tools and platforms (e.g., SQL, ETL, data cataloging solutions) - required.
• Certified Project Management Professional (PMP)-PMI or similar certification; Certified Data Management Professional (CDMP), Certified Information Privacy Professional (CIPP) preferred.