Central Intake Coordinator - Hospice

CorsoCare Hospice
Central Intake Coordinator Opportunities (2 positions available)

• Full Time - Monday-Friday
• Full Time - Weekends, 4-10's (Friday-Monday, Hybrid/Remote)

Location- Milford, MI

At CorsoCare we offer:
Employee First Benefits:

• Comprehensive benefits, BCBS, Dental, Vision and HSA!
• Competitive compensation
• Company paid Life Insurance
• Company paid STD and LTD Insurance
• Generous PTO/Holiday (20 days first year, including your BIRTHDAY!)
• Tuition Reimbursement-up to $2500 per year
• Free CEU's
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Job Description Summary Intake Coordinator:
Responsible for managing all aspects of the patient intake process establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. MUST HAVE HOSPICE EXPERIENCE!

Essential Job Functions/Responsibilities Intake Coordinator:

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to hospice care by providing direct oversight of patient education and preparation for hospice plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes. Management of all physician orders required for billing.
• Digital Document management of original signed consents and other required documentation
• Builds and monitors community and customer perceptions of CorsoCare Hospice as a high quality provider of services.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintains comprehensive working knowledge of CorsoCare Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CorsoCare Hospice.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

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