Data Center Server Hardware Support Technician

Corserva is actively seeking full-time Data Center Server Hardware Support Technicians to work onsite at our client location in the Bristol, CT area.

Support activities include system installation and configuration, firmware updates, hardware diagnostics and repair, vendor coordination, inventory tracking, and routine walk throughs of equipment rooms.

Additional responsibilities include proactive monitoring, alert response, and participation in incident response and planning sessions.

Technicians should have experience with the following -

System Preparation & Installation

1. Installation of components across servers, storage, desktops, and laptops.

2. Perform ILO/IDRAC type configuration and cable connecting.

3. Execute pre-installation and firmware setup tasks.

4. Connect network cabling and coordinate with Security to open necessary ports.

5. Labeling Systems with machine names.

6. Prepare, pack, and ship systems for remote deployments.

7. System Imaging/Windows and Linux using automated tools and ISO’s

8. Updating installed assets in CMBD

System and Equipment Removal:

1. Break down and recover parts from decommissioned servers.

2. Follow documented procedures for decommissioning activities.

3. Update decommissioning data in internal reports and tracking systems.

Storage:

1. Assist with troubleshooting and break-fix as needed for the storage team.

Inventory:

1. Maintain up-to-date records of spare parts and spare system pools.

2. Track and manage deployed hardware inventory.

Firmware & Patch Management:

1. Adhere to organizational policies for firmware updates and notifications.

2. Apply updates as directed by leadership.

3. Review and address customer advisories.

4. Customer Advisories

Data Center Walk Throughs:

1. Conduct routine walkthroughs of all active and future data center rooms.

2. Inspect designated systems for error indicators and report findings.

Monitoring and Notifications

1. Monitor critical systems for performance or failure alerts.

2. Add/remove hosts in monitoring systems and update monitoring software as required.

3. Respond to email alerts and pager duty notifications.

Break/Fix:

1. Troubleshooting/Diagnostics

2. Respond to alerts and error messages

3. Re-imaging local and remote sites, Windows and Linux using automated tools and ISO’s

4. Repairing systems (hardware)

5. Coordinate/remote Troubleshoot and follow through to resolve repairs at remote sites.

Includes coordination of parts, opening vendor tickets, getting tech onsite for repair,

and tech arrival/opening site access tickets

6. Coordination and escorting of onsite vendors that come in for repairs.

7. Participation in planning sessions. This includes creating, updating, and closing tickets

8. Incidents/Work Orders – break/fix, logging incidents, following documented procedure

for incident work

9. Case logging