What are the responsibilities and job description for the Delivery Execution Specialist position at CORSAIR?
General Purpose:
Corsair is seeking a dedicated and detail-oriented Shipment Discrepancy Analyst to ensure that our shipment processes meet the highest standards of accuracy and efficiency. By diligently tracking and investigating discrepancies reported by our customers, you will play a pivotal role in upholding Corsair's reputation for unmatched customer service.
Key Responsibilities:
- Monitor in-transit shipments and assess risk of delays
- Contact parcel carriers and freight forwarders to research for missing shipments
- Work with warehouse staff to ensure internal transfers receipts are transacted promptly
- Work with Sales Ops team to resend shipments when required
- Initiate the claims process for lost or damaged shipments
- Represent the voice of the customer expectations for shipment related communication
Essential Skills and Experience:
- Bachelor's degree in a related field.
- 2 years working in logistics/sales ops/customer service
- Very strong attention to detail
- Communication with strong presentation skills
- Proficiency in Excel
- Self-Starter
- Problem Solver/Innovative