What are the responsibilities and job description for the Patient Services Rep - Registration/Receptionist- (Kailua-Kona, HI) - SIGN ON BONUS! position at CorroHealth?
About this position:
Location: 78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740
Required Schedule: Monday - Friday 7:30 AM - 4:00 PM
Compensation: Hourly Salary ($22.00-$24.00) Sign-On Bonus $1,500 (payout terms apply)
JOB DESCRIPTION SUMMARY:
The Patient Services Rep - Registration will be required to work schedules that accommodate a 7/24 work schedule and be able to independently make compliant decisions on how to apply HIPAA and FCC regulations.
Position Summary:
- Exceed productivity standards as outlined by business line
- Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
- Accurately document patient demographics and health plan information
- Support access registration, insurance verification and authorization functions
- Contact physician offices and/or payers for follow-up on eligibility and authorizations
- Maintain quality scoring and accuracy on all accounts worked
- Ability to work independently and make responsible decisions
- Completes timely follow-up on assigned accounts to ensure no cash loss
- Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
- Acts as a knowledge resource for team members
- High level understanding of client host system functions
- Clearly documents actions taken and next steps for account resolution in patient accounting system
- Ensure all accounts are worked within client standards and Federal Regulations
- Work within federal, state regulations, department/division & all Compliance Policies
- Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
- Maintain continuing education, training in industry career development
- Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
- Attend training sessions as directed by management and disseminate to colleagues
- Integrate information obtained through training sessions and policy changes immediately into daily routine
KNOWLEDGE, SKILLS and ABILITIES:
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
- Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications
- Ability to follow regulations outlined by state, federal, and third-party coverage procedures
- Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client
- Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment
- Ability to prioritize and effectively anticipate and respond to issues as they arise
- Ability to post transactions in multiple systems
- Good analytical and problem-solving skills
- Ability to work independently
EDUCATION:
- High School or equivalent
Preferred EXPERIENCE: (we will train the right candidate)
- Minimum of 1 year of Access Registration or front office physician healthcare experience
- Minimum of 3 year in hospital or physician operation
- Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel
OTHER HELPFUL EDUCATION OR EXPERIENCE:
- Epic hospital system experience
- Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
- Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
- Remote working experience
What we offer:
- Medical/Dental/Vision Insurance
- 401k program
- PTO: 80 hours accrued, annually
- 9 paid holidays
- Tuition reimbursement
- Professional growth and more!
***Employment is contingent upon the successful completion and passing of a background check, drug screening, and tuberculosis (TB) test for this position.
Pay: $22.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $22 - $24