Client Services Specialist

Are you tired of working in a large corporate environment where your voice isn't heard? Are you looking to be part of a successful family run business where you can make a difference? Good news, we are expanding our Client Services Team!

We are looking for outgoing individuals who will be responsible for conducting training and ongoing support for our customers. We are an electronic health records software company that specializes in serving jails, juvenile detention centers and prisons with their electronic medical record software needs. This job does require about 15-20% travel; most implementations are 4- 5 days.

• Work in a team environment to train correctional medical staff on the use of electronic medical record software and advise clients on improving workflow efficiency. While shadowing medical staff, inmates may be in the general vicinity.
• Serve as a point of contact for clients, providing exceptional customer service and building strong relationships.
• Deliver software application training remotely or onsite.
• Understand and analyze clients' needs and requirements to provide appropriate solutions both prior to and after implementation.
• Collaborate with internal teams to ensure client satisfaction and successful implementation of services.
• Troubleshoot and resolve issues and concerns.
• Perform other related duties as required.

Qualifications:

• Must pass criminal background check and pre-employment drug screening.
• An Associate degree is required, though a Bachelor degree is preferred.
• Previous experience in Customer Service, training, medical, or other related field is preferred.
• Ability to build rapport with clients
• Positive and professional demeanor
• Extensive experience with computers-based applications; proficiency in Microsoft Office to include Word, Excel, and Outlook.
• Ability to learn and operate software programs quickly.
• Basic understanding of technical terminology.
• Previous training and implementation experience is preferred.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to plan, organize and prioritize effectively.
• Excellent verbal and written communication skills.
• Innovative and problem-solving abilities.
• Strong interpersonal skills are crucial.

This is an exciting opportunity for a motivated individual who thrives in a team-based environment. As a Client Services Specialist, you will play a crucial role in ensuring client satisfaction and driving business growth. Join our team and be part of a dynamic organization that values innovation and excellence.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you be able to successfully pass a criminal background check and drug screening?

Education:

• Associate (Required)

Experience:

• Customer Service: 2 years (Required)

Ability to Commute:

• Paducah, KY 42001 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $20