Service Writer path to GM

Overview

Join our dynamic automotive team as a Service Writer on the path to General Manager (GM)! In this energetic role, you will be the vital link between customers and our skilled service technicians, ensuring a seamless and positive experience for every client. Your enthusiasm for automotive repair, combined with exceptional customer service skills, will drive your success as you manage service appointments, communicate repair needs, and upsell additional services. This position offers a clear pathway to leadership, empowering you to grow into a GM role while honing your expertise in automotive diagnostics, estimating, and dealership operations.

Duties

• Greet customers warmly and accurately identify their vehicle service needs through effective communication.
• Prepare detailed estimates using automotive estimating software, ensuring transparency and accuracy for clients.
• Write clear and comprehensive service orders, including mechanical diagnoses such as transmissions, brake repair, suspension, oil changes, tire service, diesel engine repair, shocks & struts, air brake systems, and more.
• Communicate additional maintenance and repair services by understanding customer needs and vehicle requirements to maximize dealership revenue.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining high-quality standards.
• Maintain thorough documentation of all service activities, including client communication, cash handling, and repair details.
• Foster strong client relationships through excellent communication skills, explaining repairs clearly and building trust for repeat business.

Skills

• Proven experience in auto service management or as a service technician with knowledge of automotive diagnostics and repairs.
• Familiarity with estimating software and computer-aided vehicle damage estimating tools.
• Strong mechanical knowledge across various systems such as transmissions, brakes, suspension, diesel engines, shocks & struts, air brakes, and tire services.
• Exceptional customer service skills with the ability to communicate effectively with clients about repairs and maintenance options.
• Demonstrated ability to upsell services confidently while maintaining integrity and client trust. We are NOT a high pressure repair shop.
• Ability to handle cash transactions accurately along with proficiency in auto estimating and repair processes.
• Valid driver’s license with a clean driving record; comfortable driving company vehicles if needed.

This role offers an exciting opportunity to develop your leadership skills while working in a fast-paced environment that values your automotive expertise and customer-focused approach. Join us to accelerate your career from Service Writer to General Manager—where your passion for cars meets your ambition for leadership!

Based on experience and demonstrated performance, higher rewards and leadership opportunities are available.

Pay: $50,903.83 - $80,000.00 per year

Work Location: In person

Salary : $50,904 - $80,000