What are the responsibilities and job description for the IT Technical Support position at Corporation?
Technical Support / Customer Service Herndon VAPay From: $25 Per HourMUST:1 years of Technical Support experience and providing customer service supportExperience utilizing a CRM Tech support ticketing systemExperience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook)Knowledge of how to operate MS Windows and knowledge of network functionsKnowledge of computer hardwareStrong communication skills, customer service supportAbility to be trained easily on softwareKnowledge of network functions, various software systems and computer hardwareMust have strong written and verbal communication skills in person, over the phone and on TEAMSExperience using a help desk software and remote support toolsStrong troubleshooting skills with ability to provide concise information to clientsDUTIES:The duties of the Customer Service Tech Support candidate include but are not limited to the following:Work as a liaison between the Tech Support department and ClientsSet up and schedule software installationsProcess warranties once client sign on for softwareDocument and update client notes in CRMRespond to customer inquiries in a timely and accurate manner, via phone, email, or chatIdentify customer technical issues and work to resolveUpdate call log with information regarding technical issues and client interactionsFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with team members
Salary : $25