UX Designer

Jr to Mid-level UX Generalist, who will play a crucial role in the design and development of internal products. Responsible for understanding user needs, creating wireframes and prototypes, conducting user research, and collaborating with cross-functional teams to ensure a seamless user experience. This role will need to be able to work on multiple projects at once.

Job Responsibilities:

Conduct user research (in a group setting) to understand user needs, process steps, behaviors, and pain points

Translate insights into clear recommendations and design direction

Design and optimize end-to-end service experiences, ensuring seamless interactions across all touchpoints

Collaborate with interdisciplinary teams to ensure design feasibility and alignment with business goals

Create journey maps/process flows, wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas

Develop and maintain design guidelines and best practices to ensure consistency across products

Conduct usability testing and gather feedback to iterate and improve designs

Act as a partner to the business, fostering positive stakeholder relationships evangelizing UX efforts

Core Competencies:

Demonstrates strong problem-solving skills and critical thinking

Exhibits excellent communication and collaboration abilities

Shows adaptability and openness to feedback

Displays initiative and proactive approach

Basic wireframing & prototyping skills required, advanced skills strongly preferred

Service Design experience strongly preferred

Ability to facilitate outcome driven workshops strongly preferred