What are the responsibilities and job description for the Receptionist/Customer Care fluent in Spanish position at Corporate Pharmacy Services, Inc.?
We are looking for a Call Center Representative fluent in Spanish that will be the liaison between our company and retail pharmacies, as well as our clients.
Main Job Tasks, Duties and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both over the phone and by email
- manage and resolve customer complaints
- enter new customer information into system
- update existing customer information
- document all call information according to standard operating procedures
- complete call logs
Education and Experience
- high school diploma or equivalent
- proficient in relevant computer applications
- knowledge of Microsoft Office:
Word, Excel, and Outlook is a plus - good data entry and typing skills
Key Competencies and Skills
- verbal and written communication skills in both English and Spanish
- listening skills
- problem analysis and problem solving
- customer service oriented
- organizational skills
- attention to detail
- adaptability
- team work