What are the responsibilities and job description for the Spa Supervisor position at Corporate Office?
Location
Rancho Las Palmas Resort & Spa
The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.
Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.
Responsibilities
- Work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives
- Ability to deliver Omni Standards of service to Hotel guests while maintaining the Four-Diamond appearance at all times
- Ensure Fitness Center is maintained and set to Omni standard at all times
- Coordinate opening and closing schedules for front desk and attendant's contingent on business demands
- Monitor provider's schedules and make changes contingent on business demands
- Lead by example by motivating other team members
- Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation
- Work closely with Spa Director/Manager to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team
- Book and confirm appointments, greet guests, provide tours, beverages and check in and checkout guests
- Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director/Manager to increase revenue sales
- Perform other duties as assigned.
Qualifications
- High school diploma or the equivalent.
- Minimum 2 years spa experience working in a customer-oriented environment.
- Responsible, dependable and team player.
- Must be self motivated and have strong organizational skills.
- Must be able to work weekends and holidays.
- Able to stand and walk up to 8 hours per day.
- Able to lift and carry up to 20 pounds.
Pay: Starting at $25/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to