What are the responsibilities and job description for the Overnight Lodging Coordinator position at Corporate Hospitality Service?
JOB DESCRIPTION
Overnight Lodging Coordinator
Reports To: Overnight Supervisor
Job Type: Full-Time
GENERAL DESCRIPTION
At Corporate Hospitality Services, is seeking a dependable and detail-oriented Overnight Lodging Coordinator to manage after-hours lodging and front desk operations. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, ensuring client needs are met efficiently and overnight operations run smoothly.
RESPONSIBILITIES AND DUTIES
- Answer and screen incoming calls with professionalism and efficiency
- Accurately gather information and enter data into the queue system
- Monitor and respond to reservation and lodging emails, assigning tasks appropriately
- Book lodging accommodations accurately and promptly
- Liaise with hotels to update or resolve issues with reservations on behalf of clients
- Communicate with clients regarding updates or issues reported by hotels
- Negotiate and confirm hotel rates to maximize client savings
- Review entries in Salesforce to avoid duplicate bookings
- Inform clients about hotel policies that may incur additional charges (e.g., cancellations, parking fees)
- Escalate unresolved issues or delays to the Overnight Supervisor
- Address and resolve client complaints related to CHH facilities
- Complete nightly check-in call lists and document all interactions thoroughly in Salesforce
EXPERIENCE
- Overnight Lodging Coordinator: 5 years (Required)
- Hospitality Industry: 1 year a Plus
- Customer Service
- Multitasker
- Able to work well under pressure
- Team player with positive attitude
Schedule: Overnight shift
COMPENSATION AND BENEFITS (AFTER 90 DAYS)
- Dental Insurance
- Health insurance
- Vision Insurance
- PTO
- After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee
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