What are the responsibilities and job description for the Overnight Lodging Coordinator position at Corporate Hospitality Service?
JOB DESCRIPTION
Overnight Lodging Coordinator
Reports To: Overnight Supervisor
Job Type: Full-Time
GENERAL DESCRIPTION
At Corporate Hospitality Services, is seeking a dependable and detail-oriented Overnight Lodging Coordinator to manage after-hours lodging and front desk operations. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, ensuring client needs are met efficiently and overnight operations run smoothly.
RESPONSIBILITIES AND DUTIES
- Answer and screen incoming calls with professionalism and efficiency
- Accurately gather information and enter data into the queue system
- Monitor and respond to reservation and lodging emails, assigning tasks appropriately
- Book lodging accommodations accurately and promptly
- Liaise with hotels to update or resolve issues with reservations on behalf of clients
- Communicate with clients regarding updates or issues reported by hotels
- Negotiate and confirm hotel rates to maximize client savings
- Review entries in Salesforce to avoid duplicate bookings
- Inform clients about hotel policies that may incur additional charges (e.g., cancellations, parking fees)
- Escalate unresolved issues or delays to the Overnight Supervisor
- Address and resolve client complaints related to CHH facilities
- Complete nightly check-in call lists and document all interactions thoroughly in Salesforce
EXPERIENCE
- Overnight Lodging Coordinator: 5 years (Required)
- Hospitality Industry: 1 year a Plus
- Customer Service
- Multitasker
- Able to work well under pressure
- Team player with positive attitude
Schedule: Overnight shift
COMPENSATION AND BENEFITS (AFTER 90 DAYS)
- Dental Insurance
- Health insurance
- Vision Insurance
- PTO
- After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee
"To explore other available positions, please visit our Careers page at https://www.chsoilfield.com/careers/. https://www.youtube.com/watch?v=gOmkVPqOyEU
Salary : $20 - $23