Lead Flight Follower

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.

Join Our Growing Team

Contour's rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Lead Flight Follower shall provide tactical and strategic leadership through management of the activities, operations, and personnel of Contour Airlines’ Flight Operations as well as assisting in establishing and achieving the Company's goals and objectives while maintaining the highest level of safety and compliance.

Key Responsibilities

• Responsible for supporting the flight crew members with operational control of flights and jointly responsible for the preflight planning and delay of flights in compliance with Federal Regulations and Contour Operations Specifications
• Work closely with other divisions within System Operations Control to ensure that flight crew members maintain the Company's mission of safety above all.
• Plans flights considering the effects of enroute winds and weather, balancing safety, and economy.
• Determines the minimum fuel supply necessary for the safe completion of the flight including any required alternate airports.
• Provides pilot-in-command with preflight briefing including aircraft and flight status as well as providing all current reports or information on airport conditions and irregularities of navigation facilities and all available weather reports and forecasts for weather phenomena that may affect the safety of the flight.
• Monitors the progress of each flight.
• Issues necessary information for the safety of the flight
• Cancel a flight if the flight cannot operate or continue to operate safely as planned or released.
• Responsible for rerouting or redirecting a flight based on economic considerations. This may include special routings, passenger convenience, and aircraft/flight crewmember utilization.
• Recommend flight plan alternatives.
• Coordinates aircraft diversions and recoveries
• Negotiates with air traffic control for alternative routes and reductions in air traffic control delays.
• Provides operations expertise to maintenance department and System Operations Control
• Monitors and processes data provided by flight crew members and stations.
• Trainer for new flight coordinators or crew schedulers 
• Monthly reporting tasks assigned by management.
• Irregular Operations Lead flight coordinator - restructuring flights in flight tracking system when delays or cancellations have occurred.
• First point of contact for irregular operations for flight coordinators
• Monitoring operations for future flights - ensuring proper permits, slots, or permission have been obtained for the operation.
• Monitoring international future flights for permits or fly over permits as needed.
• Monitoring operations for future crew scheduling irregularities; Working in direct communication with crew scheduling and travel.
• Appointing tasks as needed to flight coordinators to help with any irregular operations.
• Following up with other departments on operational implantations causing irregular operations
• Attend maintenance meetings.
• Direct supervisor of flight coordinators
• Other duties as assigned by management.

• Must be at least 23 years of age or older.
• Must have a valid driver’s license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent interpersonal and conflict resolutions skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Knowledge of dispatch and crew scheduling systems such as FOS, Sabre, CCS, CrewTrac.
• Be able to communicate maintenance information and recommendations to non-technical personnel in an informative manner.
• College Degree Preferred
• Hold a FAA Dispatch Certificate Preferred

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.