Operations Director

Job Summary: The Operations Director will oversee a number of significant projects and manage a team of supervisors and hourly employees with a focus on quality, process and systems compliance and total client satisfaction. This position requires humble yet inspirational leadership and presents a wide array of challenges that will drive professional development and growth.

Key Job Responsibilities:

• Teach, implement and maintain SOPs to achieve operational excellence
• Follow all safety and security controls per Company SOPs
• Ensure completion of ongoing scheduled projects in additional to ad hoc needs
• Build loyalty and commitment with all direct and indirect reports
• Maintain necessary field product and supplies inventories in partnership with reports
• Effectively handle all field employee concerns and partner with HR to ensure compliance with guidelines
• Promote a high level of quality and customer service; look for ways to improve
• Solve problems at the structural level to ensure long term change
• Proactively and precisely engage with clients to ensure high levels of satisfaction and brand loyalty; attention to detail regarding communications, whether verbal or written, is critical
• Partner with Company administration to ensure that all necessary procedures and processes are followed

Ideal Candidates’ Qualifications and Experience:

- Extensive experience leading a diverse team of hourly and salaried employees to success

- Proven history of building and supporting operational infrastructure

- Demonstrated track record of delivering exceptional client and operational service

- High energy, with ability to work a varied schedule between days and evenings based on operational demands

- Strong written and verbal communication skills

- Managing teams at multiple locations preferred

- Experience in the hospitality industry (hotels, restaurants, catering) a plus

OTHER COMMENTS: This is a key management role in a Company region that is prime for growth. The successful candidate will have the opportunity for significant financial and professional growth.

Company Summary: We are a dynamic and innovative, privately held Midwestern Company that has been providing facility services to corporate offices for more than 50 years. We exclusively focus on medical and Class A office space in both multi-tenanted and owner-occupied facilities. We are poised for additional growth.

Opportunity: We seek a motivated and detail-oriented person to lead by example and contribute to significant quality control and customer service. Reporting to the Regional Director, the Operations Director will provide hands-on leadership to supervisors and hourly employees and strive to maintain a standard of excellence to meet and/or exceed the satisfaction demands of their clients. The candidate will also pursue and lead strong customer relationships to ensure extended account retention and growth from existing clients.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have at least 5 years experience in a hospitality industry? (Restaurants, hotels, or like industry?)

Education:

• Bachelor's (Preferred)

Experience:

• Management: 5 years (Required)

Ability to Commute:

• Cincinnati, OH 45202 (Required)

Work Location: In person

Salary : $75,000 - $90,000