What are the responsibilities and job description for the Supervisor Card Retention position at Corpay?
Supervisor, Card Retention
What We Need
Corpay is currently looking to hire a Supervisor, Card Retention within our Corporate Payments division. This position falls under our Payables line of business and is located in Beaverton, Oregon. In this role, you will supervise day-to-day retention operations, coach team members, manage escalations, and drive consistent execution across supplier and customer retention workflows. You will report directly to Operations Leadership and regularly collaborate with Card Retention, Supplier Support, Account Management, Product, and Operations teams.
How We Work
The Ideal Candidate
Operational Leader
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
What We Need
Corpay is currently looking to hire a Supervisor, Card Retention within our Corporate Payments division. This position falls under our Payables line of business and is located in Beaverton, Oregon. In this role, you will supervise day-to-day retention operations, coach team members, manage escalations, and drive consistent execution across supplier and customer retention workflows. You will report directly to Operations Leadership and regularly collaborate with Card Retention, Supplier Support, Account Management, Product, and Operations teams.
How We Work
- Assigned workspace in Beaverton, Oregon office
- Company-issued equipment
- Hands-on training
- Leading day-to-day Card Retention team operations and ensuring timely case progression
- Reviewing escalated cases and providing resolution guidance
- Conducting weekly one-on-one coaching sessions
- Monitoring performance via Salesforce, Power BI, Excel, and related tools
- Owning reporting and contributing to monthly performance summaries
- Driving consistency in messaging and scripting
- Facilitating team communications and workflow improvements
- Supporting visibility into customers, vendors, and operational risks
- Performing quality control and assurance activities
- Partnering cross-functionally to improve workflows and outcomes
- Supporting change management and evolving priorities
- Coaching and developing team members
The Ideal Candidate
Operational Leader
- Brings strong judgment, organization, and accountability to daily team leadership
- Can balance case oversight, escalations, reporting, and people management in a fast-paced environment
- Provides structured feedback and creates a consistent coaching cadence for team members
- Can identify performance gaps and drive measurable improvement
- Comfortable using operational reports and dashboards to monitor performance and identify trends
- Maintains high standards for follow-through, data accuracy, and service quality
- Works effectively across operations, account teams, product, and leadership groups
- Communicates clearly and helps align stakeholders around actions and priorities
- Focuses on execution, consistency, and measurable retention results
- Takes ownership of team outcomes and drives issues through resolution
- Accountable, dependable, and execution-focused
- Comfortable operating in a fast-paced environment with changing priorities
- Intellectually curious and committed to continuous improvement
- Collaborative, professional, and service-oriented
- 2 years leading or supervising operational teams
- Experience managing escalations and coaching employees
- Experience with Salesforce, Power BI, Excel or similar tools
- Strong communication skills
- Ability to manage multiple priorities with attention to detail
- Experience producing performance reporting
- Bachelor’s degree in Business, Operations, Management, or related field preferred
- Experience in corporate payments or supplier operations
- Exposure to QA/QC processes
- Experience with scripting or workflow design
- Ability to create leadership-level presentations
- Medical, Dental & Vision benefits available the 1st month after hire
- 401k enrollment (subject to eligibility)
- Virtual fitness classes
- Robust PTO offerings
- Employee discounts
- Philanthropic support
- Company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.