Operational Excellence Manager

What We Need

Corpay is seeking to recruit an Operational Excellence Manager for the Payables business. We are seeking a process-oriented individual with a passion for improving customer experience. The Manager is responsible for process re-engineering of key customer-facing processes. The work requires constant focus on improving the overall customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure the strategic projects meet their objectives, the Manager is responsible for defining and executing user acceptance testing (UAT). To be successful in this role and deliver holistic solutions, the Manager will need to work closely with Operations, Product Management, Finance, and Technical Support.

How We Work

As an Operational Excellence Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace
• Company-issued equipment
• Formal, hands-on training
  
  

Role Responsibilities

The responsibilities of the role will include:

• Identifying and prioritizing projects to improve the customer experience.
• Creating business specific quality management framework.
• Developing and maintaining standards, processes, controls, metrics and quality improvement activities.
• Investigating and addressing customer complaints regarding quality and the customer experience.
• Working cross-functionally to investigate and define root causes of escalated inefficiencies.
• Providing process mapping and content expertise on customer-facing processes.
• Partnering with IT to define and execute UAT for large complex projects.
  
  

Qualifications & Skills

• Bachelor’s Degree.
• 3-5 years of experience in process and quality improvement.
• Experience in utilizing Six Sigma and Lean methodologies to drive process improvements.
• PMP certified & demonstrated track record.
• Strong analytical and problem-solving skills.
• Capability to effectively communicate with leadership at all levels regarding complex, technical, or sensitive topics that have companywide implications
• Proven skill in influencing, promoting, and selling ideas to management, partners, and peers.
• Demonstrated ability to act as a catalyst for transformation and change within the organization.
• Skilled in problem definition, data analysis, fact-finding, and drawing valid conclusions with recommended solutions.
• Quickly recognizes issues and opportunities to improve processes and drive efficiencies.
• Data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs.
• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
• Strong critical thinking skills, conflict resolution, facilitation and consensus building skills.
• Effective in building business relationships.
• Demonstrate flexibility and maintain effectiveness in varying situations with diverse roles, responsibilities, work environments, and people.
• Excellent presentation and interpersonal skills required.
• Working knowledge of Microsoft products required.
• Proficiency with Salesforce highly desired.
• Experience in workflow automation tooling highly desired.
  
  

Benefits & Perks

• Medical, Dental & Vision benefits are available the 1st month after the hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $110,000 - $120,000.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.