What are the responsibilities and job description for the Manager of Account Configuration Group position at Corpay?
What We Need
Corpay is currently looking to hire a Manager of Account Configuration Group (ACG) within our Corpay division. This position falls under our Implementations team and is located in Brentwood, TN. As the Manager of Account Configuration Group (ACG), you will lead a team responsible for the configuration of new accounts and customer training. Working collaboratively with associates across all departments, you will ensure that products and services are implemented in a customer-focused manner. This role requires the ability to manage multiple projects simultaneously and oversee the configuration of client accounts with the products they have purchased, including Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, as well as Payment Automation. Your role involves ensuring consistency, accuracy, and compliance with established standards.
This role reports to the Director of Channel Implementations. Domestic US travel might be required.
How We Work
As a Manager of Account Configuration Group you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
The responsibilities of the role will include:
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Corpay is currently looking to hire a Manager of Account Configuration Group (ACG) within our Corpay division. This position falls under our Implementations team and is located in Brentwood, TN. As the Manager of Account Configuration Group (ACG), you will lead a team responsible for the configuration of new accounts and customer training. Working collaboratively with associates across all departments, you will ensure that products and services are implemented in a customer-focused manner. This role requires the ability to manage multiple projects simultaneously and oversee the configuration of client accounts with the products they have purchased, including Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, as well as Payment Automation. Your role involves ensuring consistency, accuracy, and compliance with established standards.
This role reports to the Director of Channel Implementations. Domestic US travel might be required.
How We Work
As a Manager of Account Configuration Group you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Brentwood, TN
- Company-issued equipment
- Hands-on training
- Monthly home internet stipend
The responsibilities of the role will include:
- Leading, managing, and mentoring configuration technicians for their professional growth and effectiveness in customer liaison roles.
- Hiring, training, and managing teams responsible for customer setup processes.
- Formulating and implementing plans, policies, and documentation for consistent customer configuration and training experiences.
- Focusing on scale and productivity in product adoption strategies.
- Benchmarking, analyzing, and reporting on Corpay’s customer configuration operations for growth.
- Reviewing customer configuration and activity reports, team metrics, and performance data.
- Building strong working relationships with key business leaders, colleagues, and the broader team.
- Serving as a key advisor for the Salesforce CRM system, aiding in measuring the success of the sales organization.
- Performing various miscellaneous projects and duties as assigned.
- Bachelor’s Degree in Business, Communications, or related field, or equivalent combination of education and experience.
- 8 years of progressive strategic account or business management experience, including support, sales, and customer success.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Advanced experience with CRM or ticketing software.
- Extensive proficiency with automation tools and technologies, with familiarity in VBA, Python, and JavaScript languages being advantageous.
- Leadership skills, including team motivation, delegation, coaching, and performance management.
- Deep understanding of recruitment, training, compensation, and HR systems.
- Exceptional problem-solving abilities and creativity.
- Strong customer service orientation and strategic relationship-building skills.
- Demonstrated success in sales, marketing, and relationship management.
- Business acumen and ability to predict outcomes from both customer and competitive perspectives.
- Proficiency in administration and management principles, including resource allocation and performance assessment.
- Knowledge of computer hardware, software, and data-driven tools.
- Effective communication skills, both verbally and in writing.
- Commitment to fostering inclusivity, collaboration, and professionalism in the workplace.
- A consultant by nature
- Intellectual curiosity
- Takes ownership of problems by nature
- Solution oriented (this challenge exists, and here are some potential remedies)
- Someone who is quick to catch on to processes and process changes
- A person who does not get intimidated easily by conflict and can face it head on in a professional manner
- Someone who can delegate effectively in a matrix management role
- A person who thrives in an environment of collaboration; a true team player by actions and not just words
- Someone who can juggle multiple tasks and processes in various phases
- A person who, when needed, can think outside of the box
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.