Field Account Manager

What We Need
Corpay is currently looking to hire a Field Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary point of contact for clients while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Field Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Field Account Manager is expected to have a full and complete knowledge base on all clients and systems across all Corpay Lodging products while utilizing various reports to track trends. This will be an assignment-based position reporting to the lead of that project for a given period. You will report directly to the Director of Workforce Client Services.
How We Work

Corpay will set you up for success by providing:

• Home office set up
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Developing an in-depth knowledge base on all Corpay Lodging products, systems, and processes
• Working effectively and efficiently on assignments which may vary drastically in their day-to-day activities or functions
• Working closely with all teams as needed
• Directly communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)
• Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future
• Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client industry
• Responsible for client communication, conflict resolution, and compliance on client deliverables and revenue
• Driving account retention and growth of contract business through strong performance and relationships
• Monitoring and managing accounts in accordance with all key metrics
• Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, including but not limited to Stat Pack, declined savings, and other similar reports based on client and company needs
• Attending all scheduled training, meetings, or other events as assigned by the supervisor or other levels of leadership
• Traveling as necessary to meet the client and business needs
• Responsible for all other duties assigned as needed

Qualifications & Skills

• College degree or 3-5 years of previous account management related experience
• Ability to travel as needed
• Flexibility in work schedule as needed, ability to work additional days/hours as needed
• Demonstrated strong ability to negotiate, teach others, and report on key metrics
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
• Demonstrate a high focus on managing responsibilities
• Highly skilled in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow the depth of industry knowledge
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency