What are the responsibilities and job description for the Client Support Coordinator position at Corpay?
What We Need
Corpay is currently looking to hire a Client Support Coordinator within our Payments and Payment Automation division. This position falls under our Customer Success line of business and is located in Brentwood, TN or Beaverton, OR. In this role, you will manage case queues, ensure proper case assignment, and provide operational support to maintain client satisfaction and efficiency. You will report directly to Customer Success Leadership and regularly collaborate with Account Management and Operations teams.
How We Work
As a Client Support Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
The responsibilities of the role will include:
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
Corpay is currently looking to hire a Client Support Coordinator within our Payments and Payment Automation division. This position falls under our Customer Success line of business and is located in Brentwood, TN or Beaverton, OR. In this role, you will manage case queues, ensure proper case assignment, and provide operational support to maintain client satisfaction and efficiency. You will report directly to Customer Success Leadership and regularly collaborate with Account Management and Operations teams.
How We Work
As a Client Support Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace and office set up
- Company-issued equipment
- Formal, hands-on training
The responsibilities of the role will include:
- Reviewing inbound cases and determining appropriate team assignment
- Monitoring case queues and allocating cases to teams with available capacity
- Ensuring phone lines are adequately staffed to provide client support
- Tracking improper case handling and providing feedback to leadership for corrective action
- Contacting clients to collect missing information (RMI) and resolve case delays
- Assisting with case work and supporting special projects as needed
- Responding to team inquiries and providing guidance in general chat channels
- Bachelor’s degree or equivalent work experience
- Prior experience in case management, operations, or customer support
- Proficiency in case management systems and workforce management tools
- Understanding of queue monitoring and resource allocation processes
- Excellent organizational and multitasking abilities
- Strong analytical skills to identify trends and process gaps
- Effective communication with internal teams and clients
- Attention to detail with a focus on accuracy and efficiency
- Ability to work collaboratively in a fast-paced environment
- Proactive problem-solving and decision-making skills
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.