Collection Specialist (Remote) - Air / Helicopter Focused

Title: Collection Specialist – Air / Helicopter Focused
Location: USA/Remote
Reports to: EMS Global Revenue Cycle Manager
FLSA Classification: Full-Time, Non-Exempt
Salary Range: $18–$24/hour
Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview

The Collection Specialist – Air / Helicopter Focused plays a critical role in ensuring timely and accurate resolution of accounts receivable related to emergency medical transport claims. This position requires specialized expertise in air and helicopter medical billing, payer guidelines, and compliance regulations. The role is responsible for reducing A/R days, improving cash flow, and handling high-dollar, complex claims that are often subject to denials, underpayments, and payer disputes.

Key Responsibilities

• Conduct phone outreach to insurance companies to verify claim status, reprocess claims, and initiate appeals as needed.
• Work assigned daily task lists and aging reports to resolve outstanding claims.
• Identify denial trends and escalate persistent payer issues appropriately.
• Review Explanation of Benefits (EOBs) and Remittance Advices to ensure claims are processed accurately.
• Navigate payer websites to confirm eligibility, claim status, and submission details.
• Access billing systems to research rejections and coordinate with appropriate teams for resolution.
• Maintain detailed documentation and notes in accordance with HIPAA guidelines.
• Provide claim updates to insurance companies, attorneys, and authorized contacts as needed.
• Participate in department meetings and contribute to team goals and revenue collection targets.

Air / Helicopter Transport Focused Duties:

• Manage complex A/R for high-dollar air and helicopter medical transports, navigating strict payer guidelines and compliance rules.
• Resolve denials and underpayments tied to mileage, medical necessity, FAA/DoT regulations, and payer-specific air transport criteria.
• Coordinate with insurers, government payers, and patients to secure timely reimbursement on specialized, often contested claims.
• Prioritize aging, high-risk accounts while reducing A/R days through persistent follow-up and documentation review.
• Apply deep knowledge of emergency air transport policies, out-of-network rules, and balance-billing restrictions to maximize collections.

Qualifications

• 2 years of medical collections or accounts receivable experience required.
• Prior experience in emergency transport / air ambulance collections strongly preferred.
• Experience working with payer websites and electronic billing systems.
• High school diploma or equivalent required; post-secondary coursework in healthcare billing is a plus.
• Knowledge of medical terminology, EOBs, PHI, and HIPAA regulations required.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
• Effective verbal and written communication skills; ability to collaborate with team members and external contacts.

Additional Information

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.