Practice Coordinator

Practice Coordinator | Front Office & Billing Coronado Wellness | Provo, UT

Schedule: Monday–Friday | 34 hours per week | 1-hour unpaid lunch daily

ABOUT THE ROLE

Coronado Wellness is a growing mental health practice in Provo looking for a steady, organized Practice Coordinator to keep both patient flow and billing flow moving. This is a split-focus role with a clear weekly rhythm — front office and patient support two days a week, billing and insurance follow-up the other three.

You'll work alongside a small, experienced team that has clear systems in place. The right person takes ownership, follows through, and doesn't need hand-holding to keep things moving.

WEEKLY RHYTHM

Tuesday & Thursday — Front Office Focus

• Answer phones, greet patients, and support front desk flow
• Scheduling, check-ins, and message routing
• Basic medical assistant duties and appointment readiness
• Post EOBs and ERAs, keep payment activity current

Monday, Wednesday & Friday — Billing Focus

• Work unpaid claims, denials, and payer follow-up
• Submit corrected claims and resubmissions
• Resolve billing issues that require persistence and follow-through
• Keep billing workflows organized and current

CORE RESPONSIBILITIES

Front Office & Patient Support

• Answer inbound calls and assist with outbound calls as needed
• Greet patients, check them in, and support a smooth office experience
• Help maintain schedules, appointment readiness, and message routing
• Support general front desk coordination and daily office flow
• Help patients with basic payment and appointment questions

Clinical & MA Support

• Assist with basic medical assistant responsibilities
• Support intake readiness, documentation flow, and visit preparation
• Help prepare rooms and maintain readiness between appointments
• Support TMS and Spravato room readiness and monitoring as trained
• Help ensure providers and support staff have what they need for the day

Billing & Administrative Support

• Post EOBs, ERAs, and related payment activity
• Assist with insurance billing follow-up and problem claims
• Work corrected claims, resubmissions, and billing-related issues
• Help resolve denials and unpaid balances that require action
• Support billing workflows using TherapyNotes, Availity, Google Workspace, and Microsoft Office
• Help identify delays, gaps, and workflow issues so tasks continue moving forward

WHO WE'RE LOOKING FOR

• Previous experience in healthcare, front desk, billing, medical assisting, or a related administrative role preferred
• Comfortable communicating with patients, team members, and insurance representatives
• Familiar with EOBs, ERAs, claim corrections, or payer follow-up is a strong plus
• TherapyNotes or similar EHR experience is a plus
• Organized, detail-oriented, and able to shift between front office and billing work
• Dependable and able to take ownership without constant direction
• Professional, discreet, and able to maintain confidentiality

WHAT WE OFFER

• $14.00–$18.00 per hour based on proven experience
• Full-time schedule: 34 hours per week, Monday–Friday
• On-site training for all role responsibilities
• Supportive team environment with clear systems and workflows
• Opportunity to grow as the practice continues to expand