What are the responsibilities and job description for the Service Desk Associate position at CornerStone Technology Talent Services?
IT Service Desk Analyst
Location: Downtown Fort Worth
CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.
As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.
Key Responsibilities:
- Respond to and resolve incoming support requests related to Windows desktop/laptop systems
- Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
- Troubleshoot Active Directory issues, including group policies and user permissions
- Use enterprise tools to support endpoint management, system imaging, and deployments
- Provide first-tier support for network and telecommunications issues
- Collaborate with internal IT teams to escalate and resolve more complex technical challenges
- Maintain detailed documentation and follow standard operating procedures
Requirements:
- Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
- Strong communication skills with a customer-first approach to technical support
- Solid foundational understanding of Windows operating systems, Office 365, and networking basics
- Ability to work flexible shifts including evenings, overnights, weekends, and holidays
- Experience with EPIC software is preferred but not required
- Reliability and independence, especially during overnight shifts where self-direction is essential
Why Work with CornerStone TTS:
At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.
If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.