Access Support Representative

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.

Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.

Key Responsibilities

Access Control & Compliance

• Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
• Verify worker credentials, badges, and compliance documentation.
• Issue and manage temporary badges and visitor passes.
• Report irregularities or noncompliance to site supervisors.

Worker Onboarding & Assistance

• Guide workers and subcontractors through the digital onboarding process.
• Assist with account setup, documentation upload, and system login.
• Provide clear instructions on mobile check-ins, digital badges, and QR codes.
• Support multilingual onboarding as needed (tools/resources provided).

First-Line Technical Support

• Serve as the first point of contact for access or credentialing issues.
• Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
• Escalate more complex issues to centralized support following standard procedures.
• Maintain accurate records of support requests and resolutions.

Customer Service & Communication

• Deliver professional, courteous assistance to workers and site staff.
• Communicate clearly and calmly when resolving issues.
• Relay feedback to supervisors to support process improvements.

Performance Expectations

• Ensure smooth and timely worker access.
• Minimize delays by resolving issues efficiently.
• Maintain accuracy in compliance and credential checks.
• Provide a consistently positive support experience on site.

Key Qualifications

• High school diploma or equivalent (some college or technical training preferred).
• Prior experience in field support, help desk, IT support, or site operations is a plus.
• Basic technical troubleshooting skills (hardware/software).
• Strong attention to detail and ability to follow structured protocols.
• Excellent communication and interpersonal skills.
• Ability to stand/walk for extended periods and work outdoors at site access points.