What are the responsibilities and job description for the Access Support Representative position at CornerStone Technology Talent Services?
Job Posting: Access Support Representative
Location: Cheyenne, WY (100% onsite)
Contract: Long Term
We’re looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you’ll be the first point of contact for workers arriving on site—helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience.
No construction or platform experience is required—full training is provided. If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you.
What You’ll Do
- Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process
- Support digital badge scanning, QR code check-ins, and other access tools
- Verify credentials and required documents, ensuring workers meet site-entry requirements
- Guide workers and subcontractors through onboarding steps, such as account setup and document uploads
- Assist with mobile check-ins, digital badges, and basic system navigation
- Help resolve simple access or login issues and escalate when needed
- Issue temporary badges and visitor passes with a calm, professional demeanor
- Communicate clearly with workers, supervisors, and subcontractor teams
- Monitor access points to ensure safe, authorized entry
- Document and report irregularities or recurring issues
What Makes You a Great Fit
- Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.)
- Friendly, patient, and confident when assisting individuals with varying levels of technical comfort
- Quick learner who is comfortable navigating new technology
- Professional and composed in fast-paced or outdoor environments
- Dependable, detail-oriented, and able to follow established procedures
- Comfortable standing or walking for extended periods and working outdoors
- Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations
Work Environment
- Full-time, onsite presence at an active construction site. This is NOT a desk job. You will be on your feet most of the day.
- Fast-paced environment with steady interaction and customer-facing support
- PPE required (provided as needed)
- OSHA training reimbursement available
- Comprehensive training on all tools, processes, and workflows
Salary : $20 - $22