What are the responsibilities and job description for the Account Coordinator position at Cornerstone Systems?
Job Summary
Cornerstone Systems is looking to hire an Intermodal & Truck Brokerage Account Coordinator. This role is an onsite opportunity in the Comstock Park, Michigan area. The Account Coordinator, supporting the Intermodal & Truck Brokerage Operations department, is responsible for coordinating daily freight movements across North America while delivering exceptional customer service to key customer accounts in a fast-paced and time-sensitive environment.
This role is ideal for a positive, self-motivated individual who thrives with autonomy, communicates proactively, and takes pride in delivering reliable, high-quality service. The right candidate will enjoy being part of a smaller, close-knit team where every person makes a direct impact on the success of the operation and customer experience.
This position offers exposure to high-profile customer accounts and the opportunity to build strong relationships through communication, problem-solving, attention to detail, and operational excellence.
The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
Responsibilities:
- Self-motivated and dependable with a strong sense of accountability
- Positive team players who enjoy supporting others and solving problems together
- Able to stay organized and focused in a fast-paced environment
- Strong communicators who build trust with customers, carriers, and teammates
- Comfortable multitasking and making decisions with urgency
- Driven to provide exceptional customer service and create solutions
- Detail-oriented and proactive in identifying and preventing issues before they escalate
- Ability to be flexible with on-call and after-hours requirements
- Adaptable and eager to continuously learn and grow within the transportation industry
- Primary Duties and Responsibilities
- Determine and secure the most profitable equipment type and/or transportation mode
- Schedule pickup and delivery appointments per customer requirements
- Procure and dispatch carriers
- Communicate with carriers, customers, and railroads
- Manage equipment pools
- Ensure loads are picked up, moving on schedule, and delivered on time
- Obtain arrival and departure times from carriers
- Ensure timely termination of empty intermodal equipment
- Process accessorial charges
- Audit work orders
- Analyze reports to assist in properly managing customer freight
- Assist in the review and submission of customer pricing requests
- Support teammates and provide operational backup as needed
- Participate in an on-call rotation, including occasional evenings and weekends
- Maintain regular and reliable attendance
- Perform additional duties as assigned by leadership
- Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty an Never being Satisfied
Minimum Knowledge, Abilities and Skills Required
- Bachelor’s Degree in Business, Transportation, Logistics, or related field preferred but not required
- 3–5 years of transportation, logistics, customer service, or related operational experience preferred
- Intermodal transportation experience preferred, but not required
- Cost management experience preferred, but not required
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building skills
- Ability to multitask and prioritize effectively under pressure
- Strong attention to detail and organizational skills
- Sense of urgency and ownership mentality
- Strong negotiation and problem-solving abilities
- Proficiency in Microsoft Office Suite and Outlook
Why Join Cornerstone Systems?
- Employee-owned company (ESOP)
- Opportunity to support high-visibility customer accounts
- Collaborative and supportive team environment
- Exposure to multiple areas of transportation and logistics
- Ability to make a direct impact within a smaller office team
- Fast-paced environment with opportunities for growth and development
- Culture focused on accountability, teamwork, and continuous improvement