What are the responsibilities and job description for the Member Services Representative position at CornerStone Staffing?
Are you ready to take your career to the next level in a fast-paced, banking environment? We’re seeking driven, customer-focused individuals with at least 1-2 years of high-volume call center experience to join our team in Fort Worth, TX. If you have a passion for helping others and thrive in a fast-paced setting, this is the opportunity for you!
Job Title: Member Services Representative
Job ID: 154946
Location: Fort Worth, TX
Starting Pay: $18.25/hr
Shifts: 9:00 am - 6:00 pm or 10:00 am - 7:00 pm (with an extra $1.00 shift differential)
Schedule: Monday - Friday, every 3rd Saturday
Hybrid: After 6 months (3 days in office, 2 remote)
Job Duties:
• Deliver Exceptional Service: Handle inbound calls with professionalism, empathy, and urgency. You’ll be the voice of our company, providing our members with timely, courteous, and personalized support.
• Build Lasting Relationships: Be a dependable resource for our members by being available, offering products and services that meet their needs, and always putting them first.
• Protect Our Members: Accurately verify identities, safeguard confidential information, and be vigilant against potential fraud or identity theft.
• Resolve Conflicts: Manage member expectations, resolve issues, and ensure a smooth, positive experience for every interaction.
• Compliance and Integrity: Adhere to all Federal and State regulations, including the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Required Experience:
• 1-2 years in a high-volume call center in a fast-paced environment.
• Skills: Strong verbal and written communication, problem-solving, attention to detail, and a team-centric work ethic.
• Dependability: Excellent attendance and the ability to handle the demands of a fast-paced work environment.
Benefits:
• Comprehensive Benefits: Medical, Dental, Vision coverage starting the month following 30 days of employment. Company-paid Vision. Multiple medical plans available, including a High Deductible Plan with an HSA.
• Retirement Savings: 401(k) plan with a 5% company match available after 6 months. Company-funded pension plan after 1 year.
• Paid Time Off: 12 paid holidays, including your birthday, plus 2 weeks of vacation and 2 weeks of sick pay accrued annually.
• Career Growth: Opportunities to develop your skills and grow within the company.
Application Process:
• Soft Credit Check
• Background Check
• Drug Screening
• High School Diploma or Equivalent Required
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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