What are the responsibilities and job description for the Customer Support Representative position at CornerStone Staffing?
Customer Support Representative
Location: Cary, NC 27513 | Onsite
COMPENSATION & SCHEDULE
• Pay: $22.00 per hour
• Training Schedule: Monday–Friday, 9:00 AM–6:00 PM (Onsite)
• Permanent Schedule: Monday–Friday, 11:30 AM–8:00 PM
• Possible rotating Saturday once per month with a weekday off
• Employment Type: Temp-to-Hire
ROLE IMPACT:
Support patients throughout the prescription refill process while helping ensure timely access to specialty medications. This role serves as a key connection between patients, providers, and internal teams by delivering exceptional customer service, maintaining accurate records, and resolving non-clinical issues. Success is measured by customer satisfaction, accuracy, responsiveness, and adherence to operational procedures.
Key Responsibilities
• Handle inbound and outbound calls related to prescription refills, medication deliveries, payment arrangements, and customer inquiries
• Coordinate refill deliveries, update patient records, process medical claims, and maintain accurate account documentation
• Verify insurance information, provide prescription status updates, and route clinical concerns to pharmacists or nurses
• Process payments, provide invoice copies upon request, and document customer interactions across multiple systems
• Identify and report adverse events and product complaints according to established procedures
Minimum Qualifications
• High School Diploma or GED required
• Minimum 1 year of customer service call center experience
• Must have a PBTC or NC State Pharmacy Technician License
• Strong communication, organization, and customer service skills with the ability to demonstrate empathy and professionalism
Core Tools & Systems
• Customer Relationship Management (CRM) and management information systems
• Microsoft Office applications
• Call center and telephony systems
• Medical claims processing systems
• Electronic customer record documentation platforms
PREFERRED SKILLS
• Associate degree preferred
• Medical office, pharmacy, medical claims, or healthcare support experience preferred
• Knowledge of medical terminology and strong attention to detail
LEGAL NOTICE
• Pre-employment requirements include an in-person interview, background check (criminal record, education, and employment verification), drug screen, clerical testing, and successful completion of all hiring requirements.
CornerStone Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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