Customer Service Representatives

CornerStone Staffing is Hiring: 10 Healthcare Customer Support Representatives – Cary, NC

Are you an experienced call center professional looking to make a difference in the healthcare industry? CornerStone Staffing is currently hiring 10 Healthcare Customer Support Representatives to join a leading independent specialty pharmacy focused on rare diseases and cancer treatments.

If you’re skilled at managing high-volume inbound calls, assisting with prescription refills, and providing compassionate patient support, we want to hear from you!

Job Title: Customer Service Representatives

Location: Cary, NC 27513 (100% onsite)

Pay: $20.40/hour

Schedule:

• Week 1: Monday–Friday, 9:00 AM – 6:00 PM
• Weeks 2–5: Monday–Friday, 9:00 AM – 5:30 PM
• Ongoing: 8-hour shift between 10:00 AM – 8:00 PM (schedule will be assigned)

Key Responsibilities:

• Serve as the first point of contact for inbound calls related to non-clinical inquiries, such as prescription status and financial information.
• Make outbound calls to schedule medication deliveries and process payments, ensuring accurate profile details for timely distribution.
• Address customer inquiries directly or route calls to appropriate teams for resolution and follow-up.
• Document concise progress notes to assist other teams in quickly assessing referral statuses.
• Assist with prescription refills, provide status updates, verify insurance, and respond to requests for invoices.
• Answer patient questions and escalate clinical concerns to pharmacists or nurses when needed.
• Report adverse events or product complaints to clinical staff to ensure patient safety.
• Perform additional duties as needed, based on team or program-specific requirements.

Qualifications:

• Minimum of 1 year experience in a high-volume call center environment.
• Comfortable adhering to strict schedules and performance metrics.
• Able to type 35–40 WPM accurately while navigating multiple systems.
• Strong verbal and written communication skills with a professional and empathetic tone.
• Experience working with management information systems to resolve customer needs.
• Proficient in Microsoft Office applications.

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Salary : $20