Collections Agent

Auto Collections Representatives

Arlington, TX (76018) | 100% Onsite

MINIMUM QUALIFICATIONS

• 2 years of recent collections experience (consumer or automotive preferred)

• Professional verbal and written communication skills with strong active listening ability

• Basic computer proficiency including Microsoft Office and data entry systems

• Automotive finance or auto loan servicing experience

• Strong time management and multitasking abilities in a performance-driven environment

• Self-motivated with a goal-oriented mindset and ability to work mandatory overtime at month-end

• High School Diploma or GED required

COMPENSATION & SCHEDULE

• Pay: $19/hr (increases to $22/hr upon permanent hire)
• Hours:
• Shifts between 8AM-9PM; two days off each week
• Monday–Friday shifts include 8AM–5PM and 12PM–9PM rotations
• Up to two Saturdays per month (8AM–2PM)
• One Sunday per quarter (2PM–8PM)
• Mandatory overtime required at month-end
• Full Time | Temp-to-Hire | W2
• Start Date: May 2026
• Job ID: 154925

Role Impact

• Drives recovery of delinquent automotive loan accounts while protecting customer relationships and ensuring regulatory compliance
• Success in this role is measured by call volume, contact rates, payment commitments, and promises kept
• High performers demonstrate professionalism, accuracy, and consistent achievement of individual collection goals

Key Responsibilities

• Contact delinquent automotive loan customers to secure payment arrangements and resolve past-due balances

• Execute outbound and inbound calls based on system queue priorities and established collection strategies

• Document all account activity accurately in the collections system using proper codes and detailed notes

• Offer payment assistance and settlement options in accordance with written policies and compliance standards

• Meet defined performance metrics including daily call volume, contact percentage, and payment commitment ratios

Core Tools & Systems

• Automated collections management systems

• Microsoft Office (Word, Excel, Outlook)

• Call center phone systems and dialer platforms

• Customer account databases (CRM systems)

Compensation & Benefits Upon Permanent Hire

• Monthly bonus incentives

• 401(k) with 6% employer match and pension plan

• Paid time off

• Opportunity to earn hybrid/remote status based on performance and attendance

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy 

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