What are the responsibilities and job description for the Claims Research Specialist position at CornerStone Staffing?
Join a fast-paced Insurance claims support team as a Customer Research Specialist in Bedford, TX! In this onsite role, you’ll assist customers with Property & Casualty claims, review repair estimates, support subrogation follow-up, and maintain accurate claim records. This is a great opportunity for an insurance professional with strong communication skills and attention to detail. Pay is $20 to $21/hour on a full-time W2 contract.
Customer Research Specialist (CRS)
Location Bedford, TX | Onsite
Compensation & Schedule
• $20 to $21.00 per hour
• Full-time hours (schedule to be confirmed) - 8am to 5:00pm
• W2 contract
• 60-day contract with potential 30-day extensions
Role Impact
The Customer Resolution Specialist (CRS) supports claim operations by resolving customer inquiries, reviewing documentation, and assisting with subrogation-related communication. This role ensures accurate information flow between claimants, internal adjusters, and recovery teams, contributing to faster claim resolution and improved customer experience.
Key Responsibilities
• Respond to customer inquiries regarding PNC (Property & Casualty) claims
• Assist with documentation review and estimate clarification across multiple platforms
• Support subrogation follow-up and recovery communication
• Maintain accurate claim notes and system updates
Minimum Qualifications
• Experience in PNC (Property & Casualty) claims or related insurance environment
• Ability to read and understand repair estimates from multiple estimating systems
• Strong written and verbal communication skills
Core Tools & Systems
• Claims management systems
• Estimate review platforms (e.g., Xactimate or similar)
• Microsoft Office Suite
Preferred Skills
• Prior subrogation support experience
• High-volume call or claims support background
• Strong attention to detail