What are the responsibilities and job description for the Call Center Agents position at CornerStone Staffing?
CornerStone Staffing is hiring experienced Call Center Agents/Collections Agents to join a fast-paced, team-oriented environment in Whiteville, NC! If you thrive in customer service, collections, and high-volume call environments, we want to hear from you.
Call Center Agents / Collections Agent
Whiteville, NC | Onsite
COMPENSATION & SCHEDULE
• $15.00/hour
• Flexible to work any 8-hour shift, Monday–Sunday, between 8:00am–8:00pm, including mandatory overtime
• End-of-month schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches)
• Sunday Dialer shifts: 1–2 per quarter, with possible additional shifts during month-end
• Holiday availability required for temporary staff
ROLE IMPACT
This position plays a key role in maintaining financial stability by collecting delinquent accounts in a professional and timely manner. Success is measured through call volume, account resolution, promises kept, and compliance with company procedures.
KEY RESPONSIBILITIES
• Collect delinquent accounts while maintaining professionalism and compliance
• Meet daily performance metrics including call volume and contact goals
• Negotiate repayment plans based on customer circumstances
• Accurately document all account activity within the system
• Partner with leadership to escalate high-risk accounts when necessary
MINIMUM QUALIFICATIONS
• 1 year of call center experience — Required
• 3 years of customer service experience — Required
• High School Diploma or GED — Required
• Stable work history with at least 1 year in previous roles
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Outlook, Word, Excel)
• Collection management software
• Telephony and dialer systems
PREFERRED SKILLS
• Bilingual — Highly preferred
• Strong communication and negotiation skills
• Excellent time management and decision-making abilities
• Ability to work collaboratively in a fast-paced environment
COMPLIANCE REQUIREMENTS
• Must pass criminal background check and drug screening
• Must provide two verifiable employment references
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