What are the responsibilities and job description for the Bilingual Customer Service Representative – Utility Billing position at CornerStone Staffing?
Bilingual Customer Service Representative – Utility Billing
Location Balch Springs, TX | Onsite
Compensation & Schedule
• $17.50/hour
• Monday–Friday, 8:00 AM – 5:00 PM
• W2
ROLE IMPACT
The Customer Service Representative supports city hall utility operations by handling billing inquiries, accepting payments, and providing front-line assistance to residents. Success in this role ensures accurate transaction processing and a positive customer experience for city utility users.
KEY RESPONSIBILITIES
• Greet and assist walk-in customers at the utility billing counter
• Process payments, issue receipts, and manage account balances
• Respond to inquiries regarding water, sewer, and trash services
• Update customer records and billing accounts in the system
• Coordinate with internal departments to resolve service issues
MINIMUM QUALIFICATIONS
• 1 year experience in customer service, cashiering, or front-desk roles
• Strong communication skills in English; bilingual (Spanish) preferred
• High school diploma or equivalent
• Ability to handle cash and reconcile daily transactions
CORE TOOLS & SYSTEMS
• Microsoft Office (Excel, Outlook)
• Utility billing or payment systems
• Multi-line phone systems
• Customer relationship management (CRM) tools
PREFERRED SKILLS
• Fluency in Spanish for bilingual customer support
• Experience with municipal or utility billing systems
• Prior experience in a government or public-facing environment
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy