What are the responsibilities and job description for the Bilingual Customer Service Rep position at CornerStone Staffing?
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – WOMEN, INFANTS, AND CHILDREN (WIC)
Location Dallas, TX | Onsite
COMPENSATION & SCHEDULE
• Pay: $17.82/hour
Schedule:
Mon-Thu: 9:30 AM-6:00 PM (30 min lunch) or 9:00 AM-6:00 PM (1 hour lunch)
Friday: 8:00 AM–4:30 PM (30 min lunch) or 7:30 AM-4:30 PM (1 hour lunch)
One Saturday per month once crossed trained: 7:30 AM-4:00 PM (30 min lunch)
ROLE IMPACT
This role supports the delivery of essential WIC services to women, infants, and children by ensuring accurate eligibility determination, respectful participant interactions, and compliant program administration. Success is defined by timely processing, data accuracy, and a positive customer experience that helps families access critical nutrition and health resources.
Key Responsibilities
• Interview and evaluate WIC applicants to determine income and residency eligibility; verify identification and immunization records; complete and maintain accurate documentation.
• Issue WIC benefits via EBT, perform data entry in Texas WIN and XP systems, track inventory, and prepare required reports.
• Collect medical history information, obtain heights and weights, and perform finger-stick blood samples; identify and collect recalled or medically necessary formula items.
• Greet, check in, and assist WIC participants; provide accurate program information, schedule appointments, and make appropriate referrals to health and social service agencies.
• Provide clerical and administrative support, including answering phones, maintaining participant files, and completing filing and purging as directed.
Minimum Qualifications
• High school diploma or GED.
• Bilingual (Spanish/English) required.
• 2 years of experience in health care, education, community, or social services.
• Ability to work with computers and accurately enter data while providing professional customer service.
PREFERRED SKILLS
• Experience working with women, infants, and children programs.
• Strong verbal and written communication skills with diverse populations.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy