What are the responsibilities and job description for the Bilingual Call Center Representative position at CornerStone Staffing?
BILINGUAL Open Enrollment Call Center Representative
Compensation & Schedule
•$21.50- $23.50/hr
• Monday–Friday, 8:00 AM–6:00 PM
• Start date: September 21st (Temp position, with potential to extend through January 2027)
Must live in DFW area
ROLE IMPACT
Join a Fortune 500 company delivering critical support to customers during open enrollment. This role ensures clients receive accurate and timely assistance with benefits inquiries, helping to resolve claims issues and maintain a high level of service satisfaction.
KEY RESPONSIBILITIES
• Respond to inbound calls and emails from customers regarding benefits troubleshooting
• Document detailed claim and service issues in client systems
• Collaborate with internal teams and follow up with insurance carriers to resolve customer concerns
• Participate in Zoom meetings during work hours with a professional, camera-ready presence
MINIMUM QUALIFICATIONS
MUST be Spanish Bilingual
• 2 years of recent call center experience (benefits service center highly preferred)
• Proficiency with MS Word, Excel, and Outlook
• Excellent customer service and multitasking skills
• College degree preferred
CORE TOOLS & SYSTEMS
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Client CRM portals
PREFERRED SKILLS
• Prior experience assisting customers with healthcare or insurance benefits
• Strong problem-solving and follow-up capabilities
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy