What are the responsibilities and job description for the Bilingual Collections Specialist position at Cornerstone Servicing?
***No agencies or 3rd party Recruiters please. Thank you! ***
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
- Location: Onsite daily in Englewood, CO
- Compensation: $22-27/hr Bonus
Key Responsibilities:
- Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30 days past-due
- Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
- Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
- Manage inbound and outbound calling queues via automated calling system
- Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
- Perform other job-duty related issues as assigned
What you’ll need to be successful:
- High School Diploma, GED, or equivalent experience
- Minimum 2 years of experience in mortgage servicing
- Minimum 2 years of experience in a Collections environment
- Bi-lingual required
- Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
- Solid analytical skills with the ability to exercise prudent judgment
- Exceptional organization and time management a must
- Comfortable being a team player
- Strong interpersonal skills in addition to verbal/written communication
- Ability to work through stressful situations professionally and respectfully
- Attention to detail
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
Salary : $22 - $27