What are the responsibilities and job description for the Call Center Dispatcher position at Cornerstone Parking Group, Inc.?
Description
Who We Are
Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.
Overview
The Call Center Dispatcher position is a high-profile customer service position, responsible for providing parking assistance to hospital employees, patients, and visitors at Wellstar Kennestone Hospital. This is a 24-hour, 365 days per year Call Center Operation. This position requires personal integrity, with a priority for attendance and working independently without direct supervision.
Shift
- Saturday & Sunday, 10:00 PM - 6:00 AM
Responsibilities
- Answer Call Center phone lines
- Provide prompt and courteous customer service when providing information and answering questions regarding parking inquiries, valet services, directions, etc. by phone
- Respond to all intercom inquires that come directly from the customer using the parking equipment, to the Call Center
- Issue Hospital Patient and Guest Passes
- Collaborate with other office staff on office operations and projects
- Other duties and projects as assigned
Benefits
- $15.00/hr.
- PTO Accrual
- Uniform provided
- Comprehensive, paid training
- Rewarding and fun work environment
- Opportunities for advancement
Requirements
- High school diploma/GED
- Associate or Bachelor degree, preferred
- Able to work alone for extended periods of time, without direct supervision
- High standard of integrity; responsible, reliable and professional
- Positive attitude, flexible, able to adapt to changing situations
- Basic to intermediate computer & technology skills: email, web, Microsoft Office products
- Comfortable using standard office equipment: phones, computers, printers, fax machine
- Able to read, write, comprehend, and converse in the English language
- Able to sit for extended periods of time (approximately 90% of the work day at times).
- Able to work on computer and keyboard for extended periods of time (approximately 90% of work day at times).
Salary : $15