What are the responsibilities and job description for the Cornerstone Equipment - Shop Service Technician position at CORNERSTONE INDUSTRIAL SERVICES LLC?
JOB PRIMARY RESPONSIBLITIES
- Ascertaining service problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Performing proficient repairs on equipment (compact construction equipment, mowers, and tractors) on-site at the customer facility or at Cornerstone Equipment.
- Performing PDI and PM inspections and repairs on equipment for the Sales and Service teams.
- Occasionally running breakdowns for customers as needed.
- Pickup / Deliver Customer equipment for service or sales.
- Working with team members and customers in the resolution of disputes and opportunities
- Protect organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Promoting long-term customer satisfaction.
- Professional development through attendance at seminars, training courses, etc.
- Involvement in open houses, info-seminars, trade shows and other customer related programs.
- Work closely with other departments within the organization to resolve customer problems.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
- Assists team members with any necessary and essential task to ensure a fully functional organization.
- Provide excellent customer service, with a highly positive and friendly approach.
- Carry out all company Core Values and be available and ready to assist with any other appropriate job task.
- Other duties as assigned.
Salary : $24 - $33