Cornerstone Equipment- Operations Manager

JOB PRIMARY RESPONSIBILITIES:

• Leadership, Management, and Accountability: Provide strong leadership and direct oversight of the Frankfort Aftersales Team, ensuring efficient day-to-day operations. Establish clear expectations, monitor performance, and hold team members accountable for achieving departmental objectives. Foster a culture of collaboration, continuous improvement, and professional development through coaching, training, and regular performance evaluations.
• Revenue and Profitability Goals: Drive the execution of revenue generation and profitability strategies for the Frankfort Aftersales department and overall location. Analyze financial performance, identify opportunities for growth, and implement initiatives to maximize margins. Monitor goals, control expenses, and ensure alignment with company financial targets and long-term business objectives.
• Aftersales Process Development and Management: Lead the implementation and continuous improvement of aftersales processes to enhance operational efficiency and service quality. Standardize workflows, ensure compliance with company policies, and adopt best practices across all Frankfort aftersales operations. Evaluate process effectiveness regularly and implement corrective actions where needed.
• Customer Service and Relationship Management (Post-Sale): Oversee all post-sale customer interactions to ensure a high level of satisfaction and long-term loyalty. Develop and maintain strong customer relationships by addressing concerns promptly, resolving issues effectively, and identifying opportunities for additional service or product offerings. Implement customer feedback systems and use insights to improve service delivery.
• Inventory Management: Manage inventory levels to balance availability with cost efficiency, including minimizing interest expense on associated inventory. Monitor stock levels, turnover rates, and demand trends to ensure optimal inventory performance. Implement strategies to improve inventory accuracy, reduce excess or obsolete stock, and maintain effective turn rates aligned with business goals.

GENERAL JOB DUTIES OF ALL CORNERSTONE LEADERS:
•    Assists team members with any necessary and essential task to ensure a fully functional organization.
•    Provide excellent customer service, with a highly positive and friendly approach.
•    Lead out in all company Core Values and generally be available and ready to assist with any other appropriate job task.
•    Other duties as assigned.

Salary : $65,000 - $90,000