Front Desk Supervisor

Front Desk Supervisor Job Description

Summary We are seeking a passionate front desk supervisor to join our team! As the front desk supervisor, you will oversee the operations of the front desk and ensure that guests are greeted with exceptional hospitality! You'll manage reservations, handle guest inquiries, and ensure that all our guests have a wonderful experience.

Schedule:

• Shifts: 4:00 PM- 12:00 AM, 11:00 PM- 7:00 AM, and 12:00 AM- 8:00 AM
• Availability: Must be available to work both shifts on varying days, including weekends

Experience Required:

• Qualified candidates MUST have Hilton Brand and Hilton PMS experience
• At least 1 year of Hilton OnQ experience
• At least 1 year of hotel experience
• At least 1 year of front desk experience

What you'll do:

• Manage the daily operations of the front desk and ensure that all guest inquiries are answered promptly and professionally.
• Onboard, Train, and supervise front desk staff to deliver excellent customer service and act as the manager on duty when needed.
• Assign tasks and responsibilities to front desk staff and oversee performance to ensure all duties are carried out efficiently.
• Update and maintain the reservation systems and ensure that all bookings are confirmed accurately.
• Maintain a professional and courteous manner with all guests and handle any complaints or concerns in a timely and effective manner.
• Collaborate with other departments to ensure seamless guest experience from arrival to departure.
• Assist with administrative tasks as needed, such as filing, organizing, and managing supplies.

The essentials:

• At least 2 years of experience in a customer service role.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills to interact with guests and team members in a friendly and professional manner.
• Proficient in reservation systems and other commonly used software programs. Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced

environment.

• We offer a flexible schedule with availability to work weekends and holidays.
• High school diploma or equivalent; college degree in hospitality or related field preferred.0-3 Years of

Salary : $23 - $24