Front Desk / Security

Company Overview:

Cornerstone Management oversees multiple Assisted Living communities & Multi-Family living facilities dedicated to providing compassionate, high-quality care for our residents. Our mission is to foster safe, engaging, and person-centered environments where residents can thrive while preserving their independence and dignity.

Front Desk Agent

Location:

Multifamily Building in Downtown Rochester

Company:

Cornerstone Management Services

Job post summary:

Front Desk Agent - $16 per hour

Front Desk & Resident Services:

• Greet residents, visitors, and vendors in a courteous and professional manner, making sure they sign in
• Monitor and control building access in accordance with community policies
• Answer phones, log inquiries, and relay messages to management or on-call staff
• Maintain front desk logs, incident reports, and shift documentation
• Provide basic information to residents and guests while maintaining confidentiality
• Light cleaning as needed in public space areas.

Security & Safety:

• Conduct routine interior and exterior property patrols
• Monitor security cameras and alarm systems
• Enforce community rules and safety procedures consistently and respectfully
• Respond to emergencies, resident concerns, and after-hours issues per protocol
• Contact emergency services and notify management as required
• Document incidents accurately and thoroughly.

Facility Oversight

• Observe and report maintenance or safety concerns
• Ensure common areas remain secure, orderly, and safe
• Monitor for unauthorized access or unusual activity

Requirements:

• High school diploma or equivalent required
• Prior experience in security, front desk, concierge, or customer service preferred
• Experience working with seniors or in residential housing strongly preferred
• Ability to remain calm, professional, and courteous in high-stress situations
• Strong written and verbal communication skills
• Basic computer skills (logs, reports, email, monitoring systems)
• Ability to walk property, stand for extended periods, and respond to emergencies
• Must be dependable, punctual, and able to work independently
• Outstanding organizational skills
• Strong communications skill set
• Ability to work independently
• Ability to prioritize
• Must have reliable transportation

Physical Requirements:

• Stand, sit and walk for long periods of time
• Full ranges of motion to climb, balance, kneel, crouch or crawl
• Occasionally lift/or move up to 15 pounds

Job Type: Full Time

Benefits: (For Full Time)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday-Friday, 3:00pm-11:00pm

Work Location: In person

Cornerstone Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.