Security Officer/Front desk Associate

The Security & Front Desk Associate is responsible for ensuring the safety and security of the facility while also providing a welcoming and professional presence at the front desk. This role combines security monitoring, visitor management, and reception duties to support the mission of Cornerstone Community Outreach in providing a safe and hospitable environment for residents, staff, volunteers, and guests by practicing Trauma-Informed-Care.

Key Responsibilities:

Security Duties:

· Monitor entrances, exits, and common areas to ensure safety of staff, residents, and visitors.

· Conduct regular security rounds inside and outside the building.

· Respond promptly to emergencies, disturbances, or safety concerns.

· Enforce organizational policies, including visitor and resident guidelines.

· Maintain accurate logs of incidents, security rounds, and safety concerns.

Front Desk Duties:

· Greet and assist residents, staff, volunteers, and visitors in a professional manner.

· Answer phones, direct calls, and provide information as needed.

· Check in and sign out visitors, ensuring proper identification and compliance with policies.

· Receive deliveries and ensure items are directed to the appropriate staff or department.

· Maintain the front desk area in a clean and organized manner.

· Respect and maintain resident’s rights and confidentiality and demonstrates a caring positive attitude toward all residents, staff and guests

· Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs

Qualifications

· High school diploma or equivalent required.

· Experience with the unhoused population is required

· Prior experience in security required

· Ability to remain calm and professional in emergency or high-stress situations.

· Basic computer skills (email, word processing, logging reports).

· Must be reliable, punctual, and able to work flexible shifts, including evenings, weekends, or holidays.

Physical Requirements

· Ability to sit, stand, and walk for extended periods.

· Ability to respond quickly in case of emergencies.

· Must be able to lift up to 25 pounds occasionally.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with working with the homeless population? Please explain

Ability to Commute:

• Chicago, IL 60640 (Required)

Work Location: In person

Salary : $17