Relationship Banker

Position Summary

Cornerstone Community Bank is seeking a friendly, detail-oriented Relationship Banker to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service while assisting with their banking needs. The ideal candidate will have a passion for helping others, strong communication skills, and a commitment to building lasting relationships within our community.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Duties and Responsibilities

Customer Service and Support

· Greet customers warmly and professionally while providing prompt, courteous service in person, over the phone and via digital channels

· Open new accounts and assist customers with account maintenance and updates

· Resolve customer inquiries, concerns and complaints in a professional and timely manner

· Maintain current knowledge of bank policies, procedures and compliance requirements

· Participate in community events and initiatives to strengthen the Bank’s local presence

· Maintain accurate records in the core banking system

· Identify and report suspicious activity or potential fraud

Transaction Processing

· Balance cash drawer daily and ensure all transactions comply with security and regulatory guidelines

· Process a variety of banking transactions including deposits, withdrawals, payments and transfers with accuracy

· Maintain and balance the Bank’s main cash vault (or willingness to learn)

· Ensure vault cash balances daily and investigate discrepancies

· Identify customer needs and contribute to the Bank’s overall profitability by recommending appropriate banking products and services

· Handle cashier checks, money orders and wire transfers

· Verify customer identification and ensure compliance with banking regulations

Education and Experience

· High school diploma or equivalent required – preferably an Associate’s or Bachelor’s degree in Business, Finance or related field

· Previous teller or banking experience with 2-3 years of customer service experience, preferably in banking, financial services or retail

Core Competencies

· Strong customer service and relationship-building skills

· Excellent verbal and written communication skills

· Strong attention to detail and accuracy

· Problem-solving and decision-making skills

· Commitment to confidentiality and ethical standards

· Strong mathematical and cash handling skills

· Proficiency with computer systems and ability to learn banking software

· Ability to work flexible hours, including occasional Saturdays

· Successfully pass background check and credit check

Performance Expectations

· Delivers exceptional customer experience by providing prompt, professional, and personalized service, resulting in high customer satisfaction, minimal complaints, and strong relationship retention.

· Maintains high accuracy in transaction processing by handling all financial transactions with precision, balancing cash drawer daily, and resolving discrepancies in a timely manner with minimal errors.

· Ensures full compliance with banking regulations by adhering to all internal policies and regulatory requirements (including BSA, CIP, and fraud detection), with timely reporting and no significant audit findings.

· Contributes to branch growth through referrals by identifying customer needs and recommending appropriate banking products and services that support branch sales, deposit growth, and overall profitability.

· Demonstrates operational accountability and team support by maintaining accurate system records, supporting vault and cash management responsibilities, and actively contributing to team goals and community engagement efforts.

Comprehensive Benefits Package

· Medical, dental, and vision insurance

· 401(k) retirement plan with company match

· Paid time off (vacation, sick leave, holidays)

· Life insurance

Physical Requirements and Work Environment

· Primarily office-based with standard business hours

· Occasional extended hours as needed

· Ability to stand, sit and operate standard office equipment

· Occasionally lifts and moves equipment (e.g., coin counter) weighing up to 10 pounds.

Travel Required

• Minimal travel required; community involvement expected

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have any family members currently working at Cornerstone Community Bank?

Work Location: In person