What are the responsibilities and job description for the Customer Care Specialist position at Cornerstone Bank - ND/SD?
About Us
At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.
What You’ll Do
Cornerstone Bank is looking for a Customer Care Specialist to join our professional team. This position can be located at any Cornerstone Bank location. This position will be responsible for answering the phone and assisting the customer with transferring funds, troubleshooting, helping with online banking, providing bank policies and procedures, and transferring calls to other people in the bank when requested. This role is crucial in ensuring our customer receive top-notch service while assisting them with their everyday banking needs over the phone.
What We’re Looking For
- Excellent customer service skills
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
- Skill in performing typical financial transactions and teller functions accurately
Background & Experience
A High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Why Join Us
- People-first culture with real responsibility
- An innovative approach to banking
- Development opportunities for continual growth
- Competitive Pay and a Comprehensive Benefits Program
- Incentive Compensation Plan
Ready to make a difference?
Apply now and bring your best to Cornerstone Bank.
EOE, Including Disability/Vets