What are the responsibilities and job description for the EMS Client Success Partner position at Cornerstone Adminisystems Inc.?
Join the Cornerstone Crew – Where Passion Meets Purpose
At Cornerstone Adminisystems, we’ve specialized in ambulance billing and revenue cycle management since 1994. We serve EMS agencies exclusively, and we take pride in delivering exceptional service, grounded in integrity, professionalism, and a deep respect for the work EMS professionals do every day.
We’re a 100% employee-owned company (ESOP), which means every member of our team has a real stake in our shared success. And right now, we’re rebuilding and evolving our Client Services department—with new leadership, new ideas, and an exciting opportunity to shape what comes next.
Now, we’re looking for a motivated EMS Client Success Partner to join our fun, supportive, and collaborative crew. If you're someone who loves working independently but also thrives on being part of a team, this role might be your perfect match.
About the Role: Client Services Advisor (Client Success Partner)
As a Client Services Advisor, you’ll serve as the primary point of contact for a group of EMS and ambulance clients. You’ll provide day-to-day support, help navigate complex billing questions, and work across teams to ensure client satisfaction and account health.
This role is foundational to our department’s rebuilding efforts. We’re looking for someone who’s ready to jump in, help shape processes, and be part of something that’s being built with intention and purpose. If you're adaptable, resourceful, and ready to grow with us, we want to hear from you.
This Role Might Be a Great Fit If You:
- Build and maintain strong, professional relationships with your assigned clients.
- Communicate with clarity and professionalism - especially when problem-solving.
- Provide daily support via phone, email, virtual meetings, and occasional on-site visits.
- Monitor account activity and performance, identifying trends, risks, and opportunities.
- Collaborate regularly with other departments (Claims Resolution, Coding Analysis, Payment Reconciliation, etc.) to ensure cohesive service.
- Enjoy a role with autonomy, but also love being part of a collaborative team.
- Support the department’s development by bringing ideas, offering feedback, and staying flexible as we evolve.
- Take initiative, stay organized, and follow through - even when juggling multiple priorities.
Cornerstone Adminisystems, Inc.
23 Old Depot Road, New Cumberland, PA 17070
We’re Looking for Someone Who Can:
- Understand (or is excited to learn about) the EMS and ambulance billing industries.
- Build and maintain strong, professional relationships - both internally and with clients.
- Be organized, detail-oriented, and able to manage time well - even when priorities shift.
- Contribute positively to the team through attitude, accountability, and good vibes.
- Learn how our systems and processes work so you can be a trusted resource.
Qualifications (We’re Flexible, but Here’s What Helps):
- 2 years in a client-facing role.
- EMS or healthcare background is a big plus.
- Bachelor’s degree preferred (but experience goes a long way too).
- Comfortable with Microsoft Office and navigating multiple software applications.
- Licensed driver willing to travel up to 30% of time for client visits.
Why You’ll Love It Here:
- You’re an owner. As part of our Employee Stock Ownership Plan (ESOP), your hard work directly impacts your future.
- Laid-back and inclusive culture. We’re professional without being stuffy. We support each other, celebrate wins, and know how to have a little fun along the way.
- Generous PTO and health benefits. We believe in taking care of our team.
- A real team atmosphere. Even though this role involves a lot of independent work, you’re never on your own. We collaborate often and celebrate each department’s success.
Job Type: Full-time
Pay: $17.50 - $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Client Facing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- New Cumberland, PA 17070 (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $18 - $20