What are the responsibilities and job description for the EMS Client Account Advisor position at Cornerstone Adminisystems Inc.?
CORNERSTONE ADMINISYSTEMS, INC.
EMS Client Account Advisor
New Cumberland, PA | Employee-Owned | EMS-Focused | People-Driven
Ready for a change from the ambulance, but not from EMS?
If you come from an EMT, paramedic, 911, emergency services, public safety, or healthcare background, the skills you already use every day may be exactly what we're looking for: staying calm under pressure, communicating with different personalities, prioritizing competing needs, solving problems, and working independently.
About the Role
As an EMS Client Account Advisor, you'll be the primary contact for a group of EMS and ambulance clients. You'll answer questions, research issues, coordinate requests, and work with teams across Cornerstone to make sure clients receive timely, reliable support. This is a relationship-focused position, not a scripted call-center role.
What You'll Do
- Build strong, professional relationships with assigned EMS clients.
- Manage client questions and requests by phone, email, virtual meetings, and occasional on-site visits.
- Keep track of multiple priorities, determine what needs attention first, and follow through.
- Research questions and coordinate with other departments to resolve issues.
- Communicate clearly with field personnel, administrators, leaders, and a wide variety of personalities.
- Monitor client accounts for concerns, trends, and opportunities that need attention.
- Take ownership of your work and move things forward without constant direction.
You'll Probably Be a Great Fit If You...
- Have EMS, emergency services, public safety, healthcare, or other fast-paced service experience.
- Can stay organized when several people need different things at the same time.
- Are comfortable working independently and taking initiative.
- Can handle frustrated or demanding people professionally without taking it personally.
- Are resourceful and comfortable saying, 'I don't know yet, but I'll find out.'
- Follow through and can be counted on to close the loop.
- Enjoy solving problems, building relationships, and figuring things out.
Our Environment
We're friendly, relaxed, and collaborative, but the work can move quickly. Client priorities change, requests can come in at the same time, and you'll need to balance different personalities, deadlines, and expectations. We give people room to manage their responsibilities, so initiative and accountability matter.
You don't need someone standing over your shoulder. But your clients do need to know they can count on you.
Why Cornerstone?
Cornerstone Adminisystems has specialized in ambulance billing and revenue cycle management since 1994. We serve EMS agencies exclusively and are 100% employee-owned through an ESOP. You can leave the truck without leaving the EMS community behind.
23 Old Depot Road | New Cumberland, PA 17070
Pay: $19.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $19 - $20