What are the responsibilities and job description for the Call Center Customer Service Rep position at Cornell Scott-Hill health?
The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC.
Responsibilities include but are not limited to:
- Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.
- Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department.
- Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information.
- Answers phones and responds to customer requests.
- Identifies, researches, and resolves customer issues using the computer system.
- Follows-up on customer inquiries that are not immediately resolved.
- Completes call logs and reports.
- Performs other duties as assigned.
Requirements
- High School Diploma/GED required.
- At least one (1) year of office or medical experience is preferred.
- Bi-lingual English/Spanish highly preferred.
- Excellent customer service skills with the ability to communicate effectively and in a confidential manner.
- Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential.
- Computer skills and data entry skills are required.
- Familiarity with Microsoft, Internet and E-mail is necessary.
- Ability to multitask while maintaining a calm, organized demeanor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.