IT Analyst

Cornell Pump Company is a prominent leader in the centrifugal pump industry with over 75 years of experience and continuous growth. Our manufacturing facilities allow us to serve diverse markets such as Agriculture, Industrial, Municipal, Rental, and Mining.

Cornell Pump Company is seeking an IT Analyst to join our growing team onsite in Ashland, OH. This role will be supports an affiliated company by ensuring reliable computer operations and responsive IT support for end users. 

This is a great opportunity if you have a background in IT Help Desk Support and are looking to take the next step in your career!

Location: On-site Ashland, OH
Salary: $50,000 - $60,000 DOE
Schedule: Monday–Friday, 8:00 AM – 5:00 PM 

What You'll Do: 

• Serve as the first point of contact for IT support requests, providing courteous and professional assistance to end users.
• Use the IT ticketing system to document, track, and manage support requests from initial report through resolution.
• Gather and document user information and issue details accurately.
• Prioritize, troubleshoot, and resolve technical issues; escalate complex problems to appropriate IT staff as needed.
• Perform hands-on desktop support, including installing and upgrading software and hardware, configuring systems, applying updates, and installing antivirus solutions.
• Use diagnostic tools, knowledge bases, and online resources to resolve issues efficiently.
• Conduct preventative maintenance on workstations, printers, and peripherals.
• Test solutions to ensure issues are fully resolved and follow up with users as needed.
• Identify recurring issues, analyze trends, and recommend improvements to reduce future problems.
• Create and maintain user documentation, including help guides and FAQs.

EDUCATION and/or EXPERIENCE:

• College diploma or university degree in the field of computer science and/or 4 years equivalent work experience.
• Certifications in Windows or equivalent work experience
• Proficiency in desktop and server hardware, including laptops, workstations, printers and other peripherals.
• Experience with Mac OS, Windows 11 and Windows Server (2016–2025).
• Administrator experience with Microsoft 365, antivirus tools, PDF utilities, file compression software, CAD applications, and other business systems.
• Ability to diagnose, research, and resolve a wide range of computing issues.
• Excellent communication skills and a customer-focused approach.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift 50 pounds and perform equipment installation tasks safely.
• Work in confined spaces or under desks as required for cable and hardware connections.
• Mount monitors, move servers/printers/network equipment, and perform similar physical activities.

ABOUT US:

Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development including: 

• 10 paid holidays and PTO starting at 2 weeks per year
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: PPO and HDHP with HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Two weeks of paid Parental Leave
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance
• Safety Shoes: Get up to $250 reimbursed every two years
• Prescription Safety Glasses: Get up to $250 reimbursement every two years

Cornell Pump Company is an EEO/AA/M/F/Vet/Disability employer.

Learn more:

• EEO/AA/M/F/Vet/Disability
• Employee Polygraph Protection Act
• Family and Medical Leave Act
• https://www.cornellpump.com/privacy-policy/