What are the responsibilities and job description for the Technical Service Engineer position at Cornell Pump Company, LLC?
Love turning complex technical challenges into success stories?
Dynamatic is a leading provider of engineered variable-speed drive solutions serving industrial customers across a wide range of demanding applications. With more than 90 years of innovation and performance, we specialize in delivering highly customized systems that improve efficiency, reliability, and control in critical equipment and processes.
At Dynamatic, our technology powers critical operations, and when performance matters most, we rely on experts who can seamlessly bridge mechanics, electronics, and software.
We're seeking an on-site Technical Service Engineer who thrives in the field, excels at troubleshooting and diagnostics, and takes pride in getting customers back up and running better than before in this hands-on role where you'll be working with industrial rotating equipment, power electronic systme s
Location: On-site, Sturtevant, WI
What You'll Do
Dynamatic is a leading provider of engineered variable-speed drive solutions serving industrial customers across a wide range of demanding applications. With more than 90 years of innovation and performance, we specialize in delivering highly customized systems that improve efficiency, reliability, and control in critical equipment and processes.
At Dynamatic, our technology powers critical operations, and when performance matters most, we rely on experts who can seamlessly bridge mechanics, electronics, and software.
We're seeking an on-site Technical Service Engineer who thrives in the field, excels at troubleshooting and diagnostics, and takes pride in getting customers back up and running better than before in this hands-on role where you'll be working with industrial rotating equipment, power electronic systme s
Location: On-site, Sturtevant, WI
What You'll Do
- Install, commission, and maintain industrial rotating equipment and power electronic systems at customer sites
- Diagnose and repair mechanical, electrical, and control system issues involving motors, drives, excitation systems, and related equipment
- Perform field testing, startup support, operational verification, and equipment inspections.
- Utilize diagnostic equipment such as oscilloscopes, multimeters, power analyzers, vibration instruments, and other electrical/mechanical test tools.
- Read and interpret electrical schematics, control wiring diagrams, and mechanical drawings.
- Support root cause analysis and corrective actions for equipment failures and operational issues.
- Train customers on equipment operation, preventive maintenance, and troubleshooting procedures.
- Document service activities, including field reports, repairs performed, findings, and parts usage.
- Provide field feedback to engineering and manufacturing teams to support continuous product improvement.
- Ensure compliance with safety standards and site regulations
- Up to 50% travel domestically and internationally (as required, sometimes on short notice) to support customer installations and service calls
- Bachelor's degree in Electrical Engineering, Mechanical Engineer, Engineering Technology
- Technical degree, military technical training, or equivalent hands-on industrial experience will also be considered.
- Minimum 5 years of related experience, including customer-facing and/or field service work
- Proficiency in CAD software (AutoCAD, Inventor, SolidWorks).
- Experience with ERP software similar to Epicor or SAP.
- Experience in industrial field service, commissioning, maintenance, or technical support.
- Strong mechanical and electrical troubleshooting skills.
- Working knowledge of industrial motors, drives, excitation systems, or power conversion equipment.
- Familiarity with industrial automation systems, PLCs, and electrical control hardware.
- Experience reading and interpreting electrical and mechanical schematics.
- Ability to work independently in field environments with minimal supervision.
- Excellent communication skills for customer interaction and technical reporting.
- Hands-on experience with industrial diagnostic and test equipment.
- Experience supporting heavy industrial or utility-related equipment preferred.
- Paid holidays and PTO
- 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting
- Two medical plans: a PPO and an HDHP with an HSA
- Dental/Vision coverage
- Pet Insurance
- Company-paid Employee Assistant Program (EAP)
- Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
- Additional Voluntary Life Insurance & AD&D
- EEO/AA/M/F/Vet/Disability
- Employee Polygraph Protection Act
- Family and Medical Leave Act