Personal Lines Service Leader

Personal Lines Service Department Manager

Corndell Insurance | Norton, MA | Hybrid

Corndell Insurance is looking for a high-capacity leader to help build the next phase of our personal lines operation.

You will lead the service department, help shape how it operates, and personally manage a meaningful book of business. You will be expected to set the standard, improve the system, and help create a department the agency can continue to scale around.

For the right person, this is a chance to step into a key seat inside a rapidly, growing independent agency and make a visible impact.

What You’ll Own

You will oversee the day-to-day performance of the personal lines service department while also managing your own assigned book of accounts. This role is part leadership, part execution, and part operational development.

You will be responsible for team performance, workflow design, service quality, client retention, and process improvement. You will also work closely with leadership to identify gaps, strengthen accountability, and implement better systems and technology.

This role is for someone who likes to lead from the front and build something better.

Core Responsibilities

• Lead the personal lines service team, including workflow oversight, coaching, quality control, and accountability
• Manage your own assigned book of personal lines business, including renewals, endorsements, remarketing strategy, coverage reviews, and client communication
• Build and refine repeatable workflows that improve efficiency, consistency, and scalability
• Help evaluate and implement technology, automation, and operational improvements that enhance both team performance and client experience
• Establish and track service standards, including responsiveness, retention, quality, and client satisfaction
• Partner with leadership on staffing, capacity planning, departmental structure, and long-term growth strategy
• Strengthen carrier and vendor relationships that support the department and improve outcomes for clients
• Identify what is broken, solve problems proactively, and drive execution without needing constant direction

What We’re Looking For

• 5 years of personal lines insurance experience on the agency side
• Prior leadership, supervisory, or team lead experience preferred
• Active MA Property & Casualty license required
• Strong working knowledge of agency management systems; NowCerts experience is a plus
• High level of ownership, judgment, and follow-through
• Comfortable balancing strategic leadership with hands-on execution
• Interested in process improvement, operational excellence, and using technology to make the agency better
• A builder’s mindset. Someone who wants to help create a stronger department, not just inherit one

Who This Role Is Ideal For

This role is a strong fit for someone currently serving as:

• Personal Lines Account Manager Team Lead
• Senior Personal Lines Account Manager
• Personal Lines Supervisor
• Service Manager
• Operations-minded personal lines leader ready for a bigger platform

If you have been looking for a role where leadership trusts you, your ideas matter, and your work directly shapes the future of the department, this is that kind of opportunity.

Compensation and Benefits

• Competitive base salary based on experience and capability
• Performance-based bonus opportunity
• Health and dental insurance
• Flexible PTO Policy
• Hybrid schedule

Why Corndell

Corndell Insurance is an established independent agency with a strong foundation and a leadership team that is actively investing in growth, people, and better operations.

This is not a status quo role. We are looking for someone who can become a key employee in the business, help elevate the department, and play an important role in what we build next.

If you want a seat at the table, real responsibility, and the chance to help shape an agency rather than just work inside one, we’d like to talk.